[비지니스 영어] Ordering and Supplying Goods and Services

(출처 :  https://www.pexels.com/)

 

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Ordering and Supplying Goods and Services

 

Over the phone, by email, or in person, placing and responding to orders is ans important part of business operations. This unit will teach you the expressions and vocabulary necessary to order goods and services naturally.

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Making Enquiries

Use these expressions when asking questions to a supplier.

 

Hello, can I help you?

- We would like to know more about the types of window you produce

- We are interested in purchasing 300 units of cedar plywood

- I'm calling in reference to our order number 20034

- I have a question about an order we placed three weeks ago

- Can I have an update on my order number 945?

- Our order number 33253 has not been delivered

 

Do you have any other questions?

- How many solar panels do you have in stock?

- What is your order minimum?

- Do you ship internationally?

- Could we have a price estimate?

- Could you send us a smaple of each of those items?

 

Do you have a question about your order?

- When can we expect to receive the shipment?

- Could you please le me know the delivery date?

 

Making offers

These are expressions used by suppliers when responding to client enquiries.

 

What kind of price can you offer?

- You can find our catalog and price list on our website

- The wholesale price is listed in our catalog

- If you are planning to buy in bulk, we can offer you a substantial discount

- We are pleased to make the following offer

 

I'll send you an order form for you to fill out.

We look forward to receiving your order.

 

Placing orders

Use these expressions when you are ready to place an order with a supplier.

 

I'd like place an order for 250 unitsWe would like to place a purchase orderWe're going to need a two-year contractCould you send 100 units as soon as possible?Could we also 40 standard patio chairs?

 

Acknowledging orders

These expressions are used when cofirming or following up on an order.

 

I am pleased to acknowledge receipt of your order number 402We are currently processing your orderWe'll confirm by email when your order has been processedYour order will be shipped out as soon as we receive your paymentWe have sent you an invoice with instructions for payment

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Dialogue - 1

 

Hello, I would like to place an order for 250 boxes of drionking straws. the delivery date is very important, as we need them within 15 days. I saw the price list on your website, but I was wondering if you offer a discount for ordering in bulk. Thank you for your prompt attention.

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Bullet points

 

Business English can be very indirect in comparison to other languages and cultures. We rarely say something like "I want" or "Give me." Instead, we tend to use a lot of indirect questions and other polite language forms to explain what we want.

 

Direct : 

I want 50 laptops

 

Indirect:

Could you give me 50 laptops?Could we order 50 laptops?Would it be possible to order 50 laptops?I would like 50 laptops.It would be great if you could send us 50 laptops.We are in need of 50 laptops.